AI Assistant Terms & Conditions
Last updated: January 2026
1. Introduction
ST Courier uses an AI-powered assistant named Priya to help you with shipping inquiries, tracking questions, pricing estimates, and booking assistance. By using our chat services on WhatsApp, Instagram, or our website, you agree to the following terms.
2. About Our AI Assistant
What Priya Can Help With
- General shipping inquiries
- Estimated pricing for personal shipments
- Tracking status explanations
- Booking assistance and pickup scheduling
- Service information and policies
What Priya Cannot Do
- Provide legally binding quotes or contracts
- Process payments or refunds
- Handle complaints or disputes (these are transferred to our human team)
- Provide commercial shipping rates
- Make guarantees about delivery dates or times
3. Important Disclaimers
AI Limitations
Priya is an AI assistant and may make mistakes. Information provided should be verified with our human team for critical decisions. Please note:
- Pricing estimates are approximate and may vary based on actual weight, items, and other factors.
- Delivery timeframes are estimates only and not guaranteed.
- AI responses are generated based on available information and may not cover all scenarios.
Not Professional Advice
Information provided by Priya does not constitute legal, customs, or professional advice. For customs regulations, import duties, or legal matters, please consult appropriate authorities or professionals.
Accuracy of Information
While we strive to keep our AI assistant's knowledge up to date, information may occasionally be outdated or incomplete. For the most accurate and current information, please speak with our human team.
4. Human Assistance
Your Right to Human Support
You can request to speak with a human agent at any time during your conversation. Simply say "I want to speak to a person" or "Connect me to your team," and Priya will immediately transfer you to our customer service team.
Automatic Human Transfer
We automatically connect you to our human team for the following:
- Complaints or service issues
- Damaged or lost package reports
- Refund requests
- Commercial shipping inquiries
- Complex situations outside standard service
5. Data & Privacy
Information We Collect
When you interact with Priya, we may collect:
- Your name and contact information
- Shipping details (pickup/delivery addresses)
- Item descriptions
- Conversation history
How We Use Your Information
- To provide shipping services
- To improve our AI assistant's responses
- To contact you regarding your shipments
- To provide customer support
Data Protection
Your conversations are stored securely on our platform. We do not sell your personal information to third parties. For full privacy details, see our Privacy Policy.
6. Service Terms
Pricing
- All pricing estimates provided by Priya are for personal goods only, mixed items — not commercial shipments.
- Final pricing is determined at the time of pickup based on actual weight and items.
- Estimates are not binding quotes.
Booking
- Bookings initiated through Priya are subject to confirmation by our team.
- Pickup times are scheduled based on availability.
- All shipments are subject to our standard shipping policies.
Liability
- ST Courier is not liable for decisions made based solely on AI-provided information.
- For binding agreements, please confirm details with our human team.
- Standard liability terms apply as per our shipping policies.
7. Changes to These Terms
We may update these terms from time to time. Continued use of our AI assistant after changes constitutes acceptance of the updated terms.
8. Contact Us
If you have questions about these terms or our AI assistant, please contact us:
- Phone: 800 1238
- Email: support@stcourier.ae
- Or visit our Contact Page
You can also ask Priya to connect you with our team directly.