Privacy Policy
Last updated: January 2026
Introduction
ST Courier UAE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services, visit our website, or interact with our AI assistant Priya.
Information We Collect
Information You Provide
When you use our services, we collect information you provide directly:
- Contact Information: Name, email address, phone number, and physical address
- Shipping Details: Pickup and delivery addresses, item descriptions, package weight and dimensions
- Quote Requests: Shipment details, destination country, estimated weight, and contact preferences
- Job Applications: Resume/CV, work history, and professional qualifications
- Chat Conversations: Messages exchanged with our AI assistant Priya via WhatsApp, Instagram, or our website
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate location
- Browser type, version, and language
- Device type and operating system
- Pages visited, time spent, and navigation patterns
- Referring website or source
How We Use Your Information
We use your information to:
- Process and fulfill your shipping orders
- Provide pricing quotes and booking confirmations
- Send tracking updates and delivery notifications
- Respond to inquiries via our AI assistant and customer service team
- Process job applications and communicate with candidates
- Improve our services, website, and AI assistant responses
- Send promotional communications (with your consent)
- Comply with legal obligations and prevent fraud
Third-Party Services
We use trusted third-party service providers to operate our business, including:
- Chat Platform: To power our AI assistant Priya and handle customer conversations on WhatsApp, Instagram, and our website
- Shipment Tracking: To manage logistics and provide real-time tracking updates
- Analytics: To understand website usage and improve our services
- Database Hosting: To securely store contact form submissions, quote requests, and job applications
- Email Service: To send transactional emails like confirmations and notifications
These providers process data on our behalf and are contractually obligated to protect your information.
Information Sharing
We share your information only as necessary to provide our services:
- Delivery Partners: We share shipping details with our logistics network in UAE and destination countries (including India) to fulfill deliveries
- Customs Authorities: International shipments require sharing package details with customs for clearance
- Service Providers: Third-party providers as described above
- Legal Requirements: When required by law, court order, or government request
We do not sell your personal information to third parties.
Cookies and Tracking
Our website uses cookies for:
- Essential Cookies: Required for website functionality
- Analytics Cookies (Google Analytics): To understand website usage, traffic sources, and improve our services
- Behavioral Analytics (Microsoft Clarity): We use Microsoft Clarity to understand how users interact with our website through heatmaps, session recordings, and usage analytics. This helps us improve our website experience. Clarity may collect data such as mouse movements, clicks, and scrolls. For more information, see Microsoft's Privacy Statement
- Chat Widget Cookies: To enable chat functionality with our AI assistant
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Data Security
We protect your information through:
- HTTPS encryption for all website traffic
- Secure, encrypted database storage
- Access controls limiting who can view your data
- Regular security reviews of our systems
While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint with relevant data protection authorities
To exercise these rights, contact us at technical@stcourier.ae.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries outside the UAE, including the United States (where our service providers operate) and India (for delivery fulfillment). We ensure appropriate safeguards are in place through our contracts with service providers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Email: support@stcourier.ae
- Phone: 800 1238
- Address: Dubai, United Arab Emirates
You can also chat with Priya and ask to speak with our team about privacy concerns.