Question 1

How long does shipping to India take?

Accepted Answer

Air freight to India: 10-15 working days. Sea freight: 40-45 working days. Need it faster? WhatsApp us—we'll find a way.

Question 2

Will my package clear Indian customs smoothly?

Accepted Answer

We handle all customs documentation for you. For most personal shipments (gifts, clothes, household items), your family won't need to do anything extra. We've been doing this for 27 years—we know exactly what's needed.

Question 3

Can I send medicines to my parents in India?

Accepted Answer

Yes! We specialize in medicine shipments and understand the urgency. We provide proper packaging to maintain medicine integrity, include all required documentation, and offer priority handling. Your parents' health is our priority too.

Question 4

Do you deliver during Diwali, Onam, and other festivals?

Accepted Answer

Absolutely! We have special festival delivery guarantees. Book by our festival cutoff dates and we guarantee delivery in time for the celebration. Because we know that Diwali gift needs to reach Amma on time.

Question 5

What if my family isn't home when the package arrives?

Accepted Answer

Our delivery partners in India coordinate with your family directly. They can reschedule via call or WhatsApp, choose a convenient time slot, or designate a neighbor to receive. We make sure the package reaches the right hands.

Question 6

How can I track my package?

Accepted Answer

Track anytime via our website or WhatsApp. Just send us your AWB number and we'll send you real-time updates. Many customers prefer WhatsApp—we respond in minutes, not hours.

Question 7

What can I send? What's not allowed?

Accepted Answer

Most personal items are fine: clothes, electronics, gifts, food items (packaged), documents, medicines. We can't ship liquids, batteries, or items restricted by Indian customs. Unsure? WhatsApp us a photo—we'll confirm in minutes.

Question 8

How much does shipping to India cost?

Accepted Answer

Starting from AED 13/kg for standard shipping. Price depends on weight, destination city, and speed. Get an instant quote on our website or WhatsApp us for personalized pricing. No hidden fees—the price we quote is the price you pay.

Question 9

Do you pick up from my home or office?

Accepted Answer

Yes! Free pickup across Dubai, Sharjah, Ajman, and Abu Dhabi. Just book online or WhatsApp us with your address and preferred time. We'll come to you.

Question 10

What languages does your support team speak?

Accepted Answer

We speak Hindi, Malayalam, Tamil, Telugu, Arabic, and English. Talk to us in the language you're most comfortable with—we're here to help, not create barriers.

Questions? We've Got Answers

Still have questions?